3 Key Benefits of ERP and CRM Integration
If you have an Enterprise Resource Planning (ERP) system, and a Customer Relationship Management (CRM) system, you’ll want to get these software to integrate with each together and sync their data together.
There are 3 key benefits in doing software integration to link your ERP and CRM system.
1. Full view of your Customer from start to finish
You’ll know your Customer from prospect to sales and support, to finance and accounting. By knowing your Customer fully, you can give them better customer service, keeping them with you longer and with it, more sales. All your Employees can find the information they need for your Customer, and no more letting your Customers wait while your Employees look for their information, or looking at old information in one software, when there’s an updated information in your other software.
2. Empower your Employees with Real Time Information
If your Customer is chasing information on their order, your Employees can see their details all in one place. No need to go around finding information, or waiting for their work colleges to give them the information. Your Employees can see your Customer’s order, inventory level, order status, and history of your Customer’s order.
3. Automate and Streamline Your Business Process
No more copy and pasting information from one software to another. Get both of your ERP and CRM system to sync with real time data. Save time and money freeing up your Employee’s time. No more errors with manual copy and pasting data. Everything just integrates with each other and just works seamlessly. No more duplicated data, or old data. All data up to date and in real time.