You can get Twilio to integrate with your current software systems. No need to email or sms your Customers, get it done automatically the way you want it.
Can measure calls to ad campaigns and listings, and have these displayed in a report style that you want.
Instant lead alerts, get your best Salesperson to get the new inquiries the way you want it to.
Click to Call cut hold times to zero for call centers.
Two Factor Authentication (2FA) – secure accounts, prevent takeovers, and protect high value transactions. Strong authentication. You can get 2FA on anything that you want to protect, anything that’s high valued or sensitive information.
Text Messaging – Integrate your software with Twilio so you can get SMS to send and receive text messages over the carrier network to any phone, anywhere in the world. Integrate your software so you can auto send out SMS to your Customers and Clients. No need to do it manually.
In App Chat – Your current software can be integrated to get live chat to your mobile and web apps. You can get full featured multi party chat, which lets users exchange text, images, voice recordings and video over a WiFi or mobile data connection.
Notifications – get your software to notify or push alerts over multiple channels. Such things as send arrival alerts, order confirmations, appointment reminders, and more via SMS, push, or chat pap depending how you want your Users and Customers/Clients to be notified.
Your current software can be integrated with Twilio so it can auto send reservation details and updates to customers with SMS. Give out ETA alerts. ID verification with SMS and voice. Mobile Marketing increases sales with private texting for customers and sales associates.
Service dispatch – SMS to alert local on demand workers of new jobs.
ETA Alerts – keeps customers up to date with real time ETA alerts delivered as a text
Integrate your apps to let Users call using your app to a mobile number without the User having to leave your app.
Integrate your software and system so you can do audio conferencing with moderator controls. Calls can be through VoIP apps, mobile phones, IP phones and landlines. Can set up local and toll free numbers – can mute participants and customise welcome greetings with advanced controls.
Web Dialer – call directly from the browser or CRM. Can integrate your website or CRM software to have web dialer – so Users can call directly from your website or CRM system.
Click to Call – Integrate your company website so Users can click on a button to call to your company. You can have your apps, website or any software to be integrated with this.
Web Chat – have your company website integrate with ability to do web based chat to your content center.
Route tasks from all communication channels to the most qualified available agent.
Your mobile apps can be integrated so you can share screens and complete transactions during the session. Can enable chat, voice and video within your mobile apps.
You can route Users and connect them with your Employees, without sharing personal numbers.
Arrival Alerts – coordinate arrival and deliveries with texts or calls, so neither you nor your customer are left waiting.
Order notifications – provide order status by sending text confirmations and tracking updates
Integrate your software so it can organise Shift Scheduling – So fill up open shifts without needing to call or email to all your Employees – you can instead have your system broadcast openings and confirm availability automatically.
Call Tracking – can integrate your marketing and assign different phone number to every ad or listing. This can let you track every call and text, and display these into a report automatically.
Integrate your website or apps with phone verification – to reduce risk of fraud by validating that new accounts are owned by a human with a real phone number.
Authorization – integrate your sales system to add an approval for high value transactions and critical events. This will auto send to your Approvers with authorised devices to see the requests in real time and let them respond.