Salesforce is a Sales and Marketing CRM, that is good for sales and support.
You can get Salesforce integrated with pretty much anything you need. It has built in API that makes it easy for Developers to connect with your other software.
Below is a list of software Salesforce can connect with and a list of what Salesforce can do with other software.
- Dynamics CRM
- Zoho CRM
- QuickBooks Online
- Google Apps
- SQL Server
- SQL Azure
- Amazon RDS
- VisualForce: User Interface. Integrate with your website, and allow their Users to change their permission in Salesforce.
- AppExchange: User Interface – Find Nearby: App to plan your route.
You can get your support tickets to get Twitter social influence number, so you can see your Customer’s social influence on Twitter. You want to look after the really high influencers as bad support for them can lead to bad publicity on Twitter from their influence.
When there’s an error, it sends out what’s wrong to those that is responsible to fix it. You can get this setup so make sure somebody is looking after the error, and not being left sitting there and not being fixed. Your people responsible for fixing the error can see all the chats in real time. This is better than using email as everybody can see what’s happening.
PHP with Salesforce
Link your website with Salesforce.
Link your mobile apps with Salesforce
Supports all Android, iOS and Windows.